easyJet has warned passengers flying from Luton Airport to allow more time than usual when checking in.

Many faced huge queues at the airline’s check-in desks, as well as at the baggage drop.

The fault was due to a problem with the automatic bag drop machines for passengers who check in online.

This can often save time as they can scan their boarding pass and check in their bags themselves.

Angry passengers took to social media to complain, with many fearing they would miss their flights.

Angry passengers took to social media to complain, with many fearing they would miss their flights

One passenger wrote on Twitter: “@easyJet complete and utter chaos!! @LDNLutonAirport where are your staff directing ‘traffic’ better get this sorted.

“There’s staff panicking. Passengers panicking #goinghome #CustomerService.”

Their pictures revealed huge queues and no spaces for passengers to go as they attempted to check into their flight, and no staff on the floor to assist.

In the Twitter user’s video, people are walking around with their suitcases and frantically looking ahead at the queues.

Other remarked that they were “in danger” of missing their flight due to the unprecedented queues.

easyJet flights Luton Airport queueTwitter/@TLivingstone22

easyJet flights: Passengers at Luton Airport faced huge queues and missed flights

Express.co.uk has contacted easyJet and Luton Airport for comment.

An easyJet spokesman told the Sun: “easyJet apologises for longer than usual queues at bag drop at London Luton Airport.

“This is due to a technical issue affecting auto bag drop machines which means that agents are checking in passengers manually.

“We recommend all passengers from Luton allow extra time for bag drop as a result. easyJet is working to resolve the issue as soon as possible.”

“We would like to thank passengers for their understanding and apologise for any inconvenience caused.”

According to the Civil Aviation Authority (CAA), Luton Airport is the worst in the UK for flight delays.

The airport faced average delay times of 19.7 minutes late, making it the bottom of the list.

A spokesman told Sky that while they “regret any delay” for passengers, it was due to external factors such as air traffic control strikes and bad weather.

The airport could also be affected later this year by a baggage handler strike after rejecting a pay offer.

A walkout is planned on between 3am on 20 July and 1:59pm on 22 July.

Source of Travel News

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